TERMS AND CONDITIONS
- PURPOSE AND ORGANIZATION
1.1 These General Contract Conditions are intended for the establishment of the terms and conditions that govern the organized travel services provided by COSTA VICENTINA ADVENTURES (CVADVENTURES, LDA.). With its headquarters at Vale Manhãs – Caixa Postal 937 in Cercal, registered at Azeitão Commercial Registry Office under the registration number 517 239 019. COSTA VICENTINA ADVENTURES is also registered with the registration number 822/2023 (Registo Nacional dos Agentes de Animação Turística do Turismo de Portugal IP), hereinafter referred to as “a Tour Operator” in complement to any eventual Special Conditions agreed between the Client and the Tour Operator and the program delivered to the client.
1.2 The terms referred to in the Special Conditions, if any, shall prevail over the provisions of these in the General Contract Conditions. Any additional written stipulations agreed between the Client and the Tour Operator will prevail, as well as all regulatory provisions that conflict with the General Contract and Special Conditions.
1.3 The services and products are offered to the Client under the terms and conditions set forth herein.
1.4 The organization and sale of Tours/Trips undertaken under these General Contract Conditions is the responsibility of the Tour Operator.
1.5 When booking with the Tour Operator, the Client acknowledges and accepts all terms and conditions, and in doing so demonstrates its acceptance.
2 (A). BOOKING FOR ORGANIZED TRIPS IN PORTUGAL
2.1 Upon booking, the Client deposits 30% of the trip´s total price. Liquidating the remaining 70% until 30 days prior to beginning of the journey.
2.2 If the trip´s booking is done 30 days before the departure date, or less, the total price must be paid at registry, this being conditioned by the Tour Operator obtaining reservation confirmation for all services.
2.3 In case of the Client not fulfilling the clauses 2.1 and 2.2, the Tour Operator reserves the right to cancel the booking. Allowing the possibility of no refund if the amounts already paid match or exceeds the expenses already made by the Tour Operator plus 15% of the total price of the trip.
2.4 Without prejudice to the preceding paragraphs, the Client´s booking shall only be considered valid, after receipt at the Tour Operator services of the duly completed Application Form and proof of payment in accordance with clause 17.
2.5 For each trip, there is a detailed description of what is, or is not, included. You can find that in our site www.costavicentanaadventures.pt . Obviously, we can adapt each tour to your specific preferences and needs.
2 (B). BOOKING FOR ALL DAY-TOURS
2.1 Upon booking, the Client pays the tour´s total price.
2.2 In case of the Client not fulfilling the clause 2.1, the Tour Operator reserves the right to cancel the booking. Please see cancelation policy in clause 7.
2.3 Without prejudice to the preceding paragraphs, the Client´s booking shall only be considered valid, after receipt at the Tour Operator services of the duly completed Application Form and proof of payment in accordance with clause 17.
2.4 For each tour, there is a detailed description of what is, or is not, included. You can find that in our site www.costavicentinaadventures.pt Obviously, we can adapt each tour to your specific preferences and needs.
- PRICE CHANGES
3.1 The Tour Operator has the right to up to 20 days before the Tour/Trip´s starting date. To change the price of the Tour/Trip, if this increase is due to variations in the cost of transportation or fuel, legal rights, taxes, chargeable fees or currency fluctuations being obligated to communicate this in writing, or any other recordable form, to the Client.
3.2 The amendment will be calculated in proportion to price changes of the elements that are the basis of influencing it.
3.3 Non-acceptance of the Tour/Trip´s price increase, under the law, gives the Client the right to cancel its booking on the same terms and conditions contained in Clause 10 – Impossibility to Comply.
- REFUNDS
Without prejudice to Clause 10 – Impossibility to Comply, after the Tour/Trip has started, there will not be due refunds for unused services by the Client. Failure to provide services in the Tour/Trip´s programme, for reasons not attributable to the Tour Operator, and not being possible to replace them by other equivalent services, gives the Client the right to be reimbursed for the price difference between the agreed services and the one effectively provided.
- ASSIGNMENT OF CONTRACTUAL POSITION
5.1 The Client may transfer the booking. Another person, who satisfies all the conditions required for the Tour/Trip, can replace the client. Provided it notifies the Tour Operator in writing, or any other recordable mean, at least 7 days in advance and that, the different service providers included in the Tour/Trip accept the replacement.
5.2 For the Tour/Trip, in case the transfer is for a Client of the opposite gender, there might be a supplemental charge for individual accommodation for the journey. Or a charge of the same nature, if there is no possibility of matching the new Client with another person.
5.3 The booking transfer makes the transferor and the transferee solely liable to pay the price and additional charges originated by the transfer.
- VAT TAX
The Value Added Tax (VAT) applicable at the Tour/Trip´s is included in the price of the service.
- CANCELLING/CHANGES FOR TRIPS AND/OR TOURS
7.1 Cancelations for day-tours in Portugal
At any given time, the Client may cancel the tour by providing a written notice to the Tour Operator, being entitled for the following refunds:
a) Cancelling tour 365+ days prior to starting date, client receive a 100% refund, less the bank´s Service Fee of 6%;
b) Cancelling tour 24 hours (01 day) prior to starting date, client will receive 0% refund.
7.2 Cancelations for organized trips (longer than 1 day) in Portugal
At any given time, the Client may cancel the trip: The client must provide a written notice to the Tour Operator, being entitled for the refund of all sums paid, deducting the following expenses:
a) Proven management fees that the Tour Operator has had plus a corresponding 15% of the journey´s total price;
b) Proven expenses for the annulment of reservations that are not refundable from suppliers in particular hotels and carriers;
c) Expenses related to travel insurances that were underwritten by the Client and which are not refundable.
7.3 Tour/Trip changes by Clients:
The Tour Operator shall not be required to refund any amount paid by the client who must leave a Tour/Trip prematurely for any reason. Nor shall the Tour Operator, or its affiliates and partners, be responsible for lodgings, meals, return transportation, or other expenses incurred by such clients. Refunds will be issued only when the Tour Operator fails to provide a service, or if the provided service differs significantly from what was offered to the client at the time of booking. No refunds will be issued if the client is unsatisfied with a portion of a tour or with a particular service, such as a hotel room. It is the sole responsibility of the client, to become acquainted with details about the booking made.
- COMPLAINTS
The Tour Operator is not responsible for any injury, loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any goods or services. Whether resulting from, but not limited to, acts of God or force majeure, epidemics, pandemics, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind. In addition, the Tour Operator is not responsible for food poisoning, mechanical or other failure of the means of transportation, or for failure of any transportation mechanism to arrive or depart to the meeting point on time.
8.1 In case of a complaint, the Client must submit it in writing or any other recordable form. It will have to be send to the Tour Operator within a period not exceeding 20 days after the end of the Tour/Trip, or the date on which it would have ended in case it would have occurred.
8.2 Notwithstanding the preceding clause, the Client may submit the complaint through the Complaints Book.
8.3 In case of a claim for breach of the contracted services, the Client can still make use of the Arbitration Centre or the Guarantee Fund for Travel and Tourism. To do so, submit an application requesting the intervention of the arbitration committee, accompanied by proof of the alleged facts.
8.4 Under the preceding clause, the request must be made within a period not exceeding 30 days after:
a) The term of the Tour/Trip;
b) The cancellation of the Tour/Trip attributable to the Tour Operator;
c) The acknowledgement date of the impossibility for the Tour/Trip’s realization for reasons attributable to the Tour Operator
d) The closure of the Tour Operator.
- CHANGES
9.1 Where there are proven grounds that are justified, the Tour Operator may change the conditions contained in the Tour/Trip. i.e. the order of the route, the time of departure or replace any of the accommodations provided by other of similar category and location, as long as these changes are communicated in writing to the Client.
9.2. Without prejudice to clause 10.1, if the programme´s preconditions are changed or if unforeseen circumstances force them to suspend or interrupt the Tour/Trip. The Client will always be entitled to a refund of the sum paid, less the bank Service Fee of 5.6%.
9.3 In accordance with the preceding clause, the Client may accept a written amendment to the contract and possible changes in price and should communicate it to the Tour Operator within 7 days of the notice received, provided in Section 9.1
- IMPOSSIBILITY TO COMPLY
10.1 If by facts not attributable to the Tour Operator, it is unable to comply with any essential service contained in the Tour/Trip’s programme, the Client can cancel the Tour/Trip. The Client will be immediately refunded of all the sums paid, or alternatively accept a change to services and price, having to inform the Tour Operator within the period referred to in point 9.3
10.2 If by facts that are not attributable to the Tour Operator, the Tour Operator must determine the cancellation of the journey, the Client may choose to participate in another Tour/Trip, accepting an amendment to the contract and any possible price change.
10.3 If the price of the proposed Tour/Trip is lower, the Client will be refunded for the corresponding difference.
10.4 There will be no reimbursement for services that, although being available to the Client, it chooses not to use.
- MINIMUM NUMBER OF PARTICIPANTS
11.1 The Tour Operator reserves the right to cancel the Tour/Trip if the number of participants is less than that defined in the program. In these cases, the Client will be informed in writing at least 5 days prior to the departure date, being the Tour Operator not responsible for the cancelation.
11.2 Under the preceding clause, the Client is entitled to the reimbursement of all sums paid, less the bank Service Fee of 5.6%.
- DOCUMENTATION
12.1 The Client must have all personal or family documents (identity card/citizen card, authorization for minors, passports, visas, vaccination certificate and other possibly required) available and valid. Under no circumstances will the Tour Operator be liable, directly or indirectly, by the refusal of a visa or entry permit to the Client in any country, in which case, the conditions set out in clause 7 will apply, being it the Client´s responsibility any and every cost due to the referred situation.
12.2 Clients who are foreign nationals must possess the necessary documentation (passport, visa, residence permit, etc.) for traveling or transiting within the European Union. For journeys that are fully or partially performed outside the EU space, visas or other special documentation might be needed.
- ARRIVAL E DEPARTURE TIMES AND MEETING PLACES
13.1 The time of arrival and departure in each city are listed in the time zone of the respective country, without prejudice to the amendments set out in the next paragraph.
13.2 With the exception of the delays resulting from technical or other reasons related to transportation or resulting from natural phenomenon.
13.3 The transportations that are not included in this contract are solely of the responsibility of the Client, unless these are provided through the Tour Operator.
13.4 Prior to the Tour/Trip, the Client must check the programme details regarding the meeting place, being it the Client’s responsibility to show up at the time and place indicated in the programme.
- ACCOMMODATION FOR THE TRIPS
14.1 The classification and designation of the accommodations is determined by the country´s offering. The Tour Operator emphasizes with rooms for 2 people. These hotels are for small groups and usually located in the historic district of cities or villages.
14.2 It is the Client´s full and exclusive responsibility to abide by the capacity of the hotel room, communicated by the Tour Operator. In case the Client tries to submit more people than the reserved number, the owners of the accommodation may refuse entry, being the Tour Operator not liable for this situation.
14.3 If deemed necessary, the Tour Operator can group single enrolled clients of the same gender, except if the client arranged payment of a supplement for individual accommodation when and if available.
- LUGGAGE (FOR TRIPS IN PORTUGAL)
15.1 The Tour Operator is responsible for the luggage handling from the vehicles to the hotel and vice versa, under the stipulated law.
15.2 Notwithstanding the preceding paragraph, the Client should use soft bags that facilitate its handling and transportation.
- RESPONSIBILITY/LIABILITY
16.1 The Tour Operator is responsibility and emerging obligations, is guaranteed by liability insurances (public, vehicle and personal accidents), with an insurance company, in accordance with the current stipulated law.
16.2 Whenever there is some sort of situation, the Client must immediately contact the Tour Operator that will then contact the insurance company.
16.3 Travel Risks Some of the trips offered by the Tour Operator are an adventure type of travel. There are certain inherent risks in adventure travel. These include, but are not limited to, hiking, climbing injuries, and altitude sickness. The Client assumes all such risks about these possibilities.
- PAYMENT
The Client must pay to the Tour Operator for the services, via credit card transaction or bank transfer.
17.1 All of our credit card transactions are processed through a PCI complaint payment processing company. All major credit and debit cards are accepted. They payments are done through a secure encrypted payment processor, so you can rest assured payments will go through safely and securely.
17.2 Bank transfer details are:
NIB – 0045 6424 4036 6471 1351 0
IBAN – PT50 0045 6424 4036 6471 1351 0
SWIFT / BIC – CCCMPTPL
- CUSTOMER INFORMATION AND PERSONAL DATA PROVIDED BY THE CLIENT
18.1 Before accepting the contract, the Client must inform the Tour Operator of any physical or psychological limitation that might be suffering from and that could undermine the journey.
18.2 At the time of accepting the terms of the contract, the Client must inform the Tour Operator of any fact or circumstance that may limit the execution of the journey, given its characteristics.
18.3 The Client expressly consents that the data provided to the Tour Operator will be transmitted to government authorities of the destination country for the purpose of border control.
- TRANSFER SERVICE
COSTA VICENTINA ADVENTURES Luggage Service is available every day. Bookings must be done with at least 12h in advance, using our Online Booking Form. For last minute bookings, please contact us preferentially through the contact form on the bottom of the website (an alert e-mail will be generated); alternatively is also possible to contact us by phone or e-mail.
20. Prices
1 TRANSFER = 1 ROUTE SECTION – 15€
Book 1 to 3 – includes 1 piece of luggage per TRANSFER
Book 4 or more – includes 2 pieces of luggage per TRANSFER
Each ADDITIONAL PIECE OF LUGGAGE per TRANSFER – 5€
The price is applied per transfer and per luggage between two towns, between Santiago do Cacém and Sagres, in both directions (N-S or S-N), as long as the luggage pick-up and drop off points are the same per each booking request and are within a 5 km radius from the town centre. The available transfers of the service are the following:
FISHERMEN’S TRAIL
- Porto Covo – Vila Nova de Milfontes
- Vila Nova de Milfontes – Almograve
- Almograve – Zambujeira do Mar
- Zambujeira do Mar – Odeceixe
- Odeceixe – Aljezur
- Aljezur – Arrifana
- Arrifana – Carrapateira
- Carrapateira – Vila do Bispo
- Vila do Bispo – Sagres
- Sagres – Salema
- Salema – Luz
- Luz – Lagos
HISTORICAL WAY
- Santiago do Cacém – Vale Seco
- Vale Seco – Cercal do Alentejo
- Cercal do Alentejo – Porto Covo
- Cercal do Alentejo – S. Luís
- Luís – Odemira
- Odemira – S. Teotónio
- Teotónio – Odeceixe
- Odeceixe – Aljezur
- Aljezur – Arrifana
- Aljezur – Carrapateira
- Arrifana – Carrapateira
- Carrapateira – Vila do Bispo
- Vila do Bispo – Sagres
Extra charges applicable:
5€ – per each extra pick-up and/or drop off location up to 3 km apart from each other
10€ – per each extra pick-up and/or drop off location between 5 km and 10 km apart of each other; and for pick-up and deliveries between 5 km and 10 km from the town centre
21.WEIGHT LIMITS
Luggage must not exceed 20 kg. Overweight luggage will be accompanied by a request to reduce the weight in the following transfers. If an extra bag is needed, there will be an extra charge of 5€ per day for the extra bag.
22.EXTRA ITEMS
Strapped items to your main luggage will save weight and space to your trekking daypack. Items must be firmly secure to the main luggage (e.g. laptops, cameras, equipment, hand bags, boot bags, souvenirs, etc…). For the safety of strapped items is crucial to mention their number and content on the Online Booking Form.
This does not include extra weight of your luggage on an extra bag and is meant to give you the comfort of carrying these items without the need of crushing them on you backpack.
23.COLLECTION AND DELIVERY
Luggage must be ready at the pick-up point until 9:00 am (e.g. reception, common room or other central place of your accommodation). Luggage will be labelled by us with the details from the customer who has made the booking. We guarantee delivery on the following accommodation, on the same day, until 4:30 pm.
If the luggage is not ready for collection on the requested time and a later pick up is required, COSTA VICENTINA ADVENTURES will charge extra 10€ for having to repeat the journey. In case there is the need to hire another service provider, the resulting cost is entirely supported by the customer.
In the event of unforeseen circumstances (e.g. road block, vehicle break down, accident) preventing the delivery of your luggage before 4:30 pm you will be informed immediately and an alternative solution will be arranged to suit your comfort. However we will not accept any liability resulting from such events.
If we are unable to deliver you luggage due to closed premises, we’ll attempt to deliver it to a nearby safe location and inform you and your accommodation.
24.ALTERATIONS TO YOUR BOOKING
It is the responsibility of the customer to inform COSTA VICENTINA ADVENTURES in the event of an alteration to the itinerary.
COSTA VICENTINA ADVENTURES will accept booking changes without any extra cost. However if the required changes are constrictive, you will be informed and we will reserve the right to apply an administration fee of 10€. If additional transfers are requested than their cost must be added to the overall cost of the service.
25. CANCELLATIONS
It is the responsibility of the customer to inform COSTA VICENTINA ADVENTURES in the event of a cancellation.
There will be no refund on cancellations requested after 9:30 am, two days prior to the date of the first transfer (48 h notice is mandatory). In all other cases there will be a 10€ cancellation fee. Cancellations are refunded within 48h notice on the following conditions:
- 30 days notice from the date of the first transfer » 75% refund
- Less than 30 days notice from the date of the first transfer » 50% refund
- If a hike has already started and some transfers are cancelled and others not » 50% refund of the cancelled transfers
Refunds are exclusive of any bank fees or transaction fees already paid and also subtracted of the necessary fees to proceed with the refund.
26.PAYMENTS
Payments must be done securely by credit card using the Online Booking Form on the website. When is not possible to use the automated payment system, it can be done in cash or by bank transfer.
If applicable, extra charges must be paid in cash, left by your luggage between transfers or by bank transfer within two working days after being requested and accepted by you.
27. RESPONSABILITY
We agree to indemnify the loss of a whole luggage up to 150€ per luggage item whilst in our possession (only between collection and delivery). Extra items attached to larger luggage items and electronic devices such as laptops, tablets, mobile phones, cameras, etc are not included. Loss or theft of individual items from luggage is not insured and neither is damage to the luggage item itself. Any loss of, or from luggage before pick up and after delivery is not covered.
In the event of unstaffed accommodations and the luggage being left on a secure place, we do not accept liability for any resulting loss or damage.
By accepting the terms of this contract, the Client agrees that he has read, understood and accepted these Terms and Conditions, which are complemented by the Programme and the Special Conditions of this contract.
